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Privacy Policy

Last updated: September 2026

Next Level IT Support ("we", "us", "our") provides ICT lab repair and maintenance services. This page explains what information we collect through this website's enquiry and callback forms, why we collect it, and how it is handled.

What we collect

• Your full name and mobile/WhatsApp number
• Email address, department/class, and organisation name (if provided)
• Details of the maintenance issue you report (asset number, description, priority, preferred timing)

Why we collect it

• To respond to your maintenance or enquiry request
• To contact you about the status of your request via call, SMS, or WhatsApp
• To maintain an internal record of service history for your institution

How it's stored

Submitted information is stored securely in our database and is only accessible to authorised Next Level IT Support staff who need it to process your request. We do not sell or rent your information to third parties.

How long we keep it

We retain enquiry records for as long as needed to provide ongoing support and maintain service history, and periodically review and remove records that are no longer needed.

Your choices

You can ask us to review, correct, or delete the information you've submitted at any time by contacting us using the details below.

Contact us

For any privacy-related question or request, reach out to: